Terms & Conditions — Your Agreement with 22be

In these Terms, the following definitions apply unless the context requires otherwise:

• "Platform" means the 22be website accessible at 22be.io, including all pages, sub-pages, and services hosted therein.
• "Account" means the registered player account created by a User upon successful completion of the registration process on the Platform.
• "Balance" means the total amount of real-money funds held in a User's Account at any given time, excluding bonus credits unless otherwise specified.
• "Bonus Funds" means any promotional credits, free spins, cashback amounts, or other non-cash incentives credited to a User's Account as part of a 22be promotion.
• "BDT" means Bangladeshi Taka, the official currency of Bangladesh, denoted by the symbol ৳.
• "Game Providers" means the third-party studios and software developers whose games are made available on the Platform, including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, Play'n GO, and Hacksaw Gaming.
• "Sports Betting" means the service through which Users may place wagers on the outcome of sporting events, including cricket (BPL, IPL, T20 World Cup, ICC tournaments), football, kabaddi, and other sports offered on the Platform.
• "KYC" means Know Your Customer, the identity verification procedures that 22be may require a User to complete before processing withdrawals or at any other point deemed necessary.
• "Responsible Gaming Tools" means the suite of player-protection features available on the Platform, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

By accessing the Platform, creating an Account, making a deposit, placing a bet, or participating in any game or promotion offered by 22be, you confirm that:

• You have read, understood, and agree to be bound by these Terms in their entirety.
• You have read and accept the 22be Privacy Policy and Responsible Gaming policy, both of which are incorporated into these Terms by reference.
• You are accessing the Platform voluntarily and for personal entertainment purposes only.
• You acknowledge that online gaming carries financial risk and that you may lose the funds you deposit and wager.

To register for and use a 22be Account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. 22be enforces a strict 21+ policy and reserves the right to request documentary proof of age at any time.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must provide accurate, complete, and truthful information during registration, including your full legal name, date of birth, residential address, and valid contact details.
• You must not currently be subject to a self-exclusion order placed through 22be or any other gaming platform.
• You must not be acting on behalf of another person or under any form of compulsion or duress.
• You must be accessing the Platform from a location where doing so is not prohibited by applicable law. It is your sole responsibility to determine the legality of online gaming in your jurisdiction.

22be reserves the right to decline any registration application without providing a reason. Registrations made using false, incomplete, or misleading information may be rejected or suspended at any time, and associated funds may be withheld pending investigation.

4.1 Single Account Policy. Each individual is permitted to hold only one active Account on the Platform. The operation of multiple Accounts by a single individual — whether using the same or different personal details, payment methods, or devices — is strictly prohibited. 22be employs technical and manual detection methods to identify duplicate accounts. All duplicate accounts will be closed, and balances may be forfeited.

4.2 Account Security. You are solely responsible for maintaining the confidentiality and security of your 22be Login credentials, including your username and password. You must:

• Choose a strong, unique password that is not used for any other online account.
• Enable two-factor authentication where available.
• Not share your login credentials with any third party under any circumstances.
• Log out of your Account after each session, particularly when using shared or public devices.
• Notify 22be customer support immediately if you suspect your Account has been accessed without your authorisation.

4.3 Account Verification (KYC). 22be may at any time request that you provide documentation to verify your identity, age, address, and payment method ownership. Acceptable documents typically include a national identity card, passport, or driver's licence (for identity and age), a utility bill or bank statement dated within three months (for address), and screenshots or confirmation of your bKash, Nagad, or bank account ownership (for payment method). Failure to provide requested documentation within a reasonable timeframe may result in suspension of your Account and/or delay of withdrawal processing.

4.4 Account Closure. You may request closure of your Account at any time by contacting 22be customer support via live chat or WhatsApp. 22be may close or suspend an Account at any time if, in its reasonable assessment, continued operation of the Account poses a risk to 22be, other players, or third parties, or if any breach of these Terms is suspected or confirmed.

5.1 Accepted Payment Methods. 22be accepts deposits and processes withdrawals via the following channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in BDT. 22be does not charge platform fees on deposits or withdrawals; however, your payment provider may apply their own transaction charges.

5.2 Minimum Deposit. The minimum single deposit amount is ৳200. Maximum deposit limits may be applied per transaction and per day based on the payment method selected and your account verification status.

5.3 Withdrawal Processing. Withdrawal requests to bKash and Nagad are typically processed within 15 minutes of submission, subject to KYC verification being complete and no active investigations being open on your Account. Withdrawals to bank accounts may take between 1 and 3 business days. 22be reserves the right to apply additional verification checks before processing any withdrawal, particularly for first-time withdrawals or withdrawals above standard thresholds.

5.4 Currency. All Account balances, bets, winnings, and transactions on 22be are expressed in BDT. 22be does not offer multi-currency Accounts.

5.5 Dormant Accounts. An Account that has not recorded any login activity for a continuous period of 12 months may be classified as dormant. 22be reserves the right to apply a monthly administrative fee to dormant accounts in accordance with applicable regulations. You will be notified before any such fee is applied.

6.1 General Bonus Rules. 22be may from time to time offer welcome bonuses, deposit match bonuses, free spins, cashback promotions, reload bonuses, and seasonal offers (including Eid, Pohela Boishakh, and BPL season specials). Each promotion is governed by specific terms published at the time of the offer, including wagering requirements, minimum deposit thresholds, eligible games, maximum bet restrictions, and validity periods.

6.2 Wagering Requirements. Bonus Funds credited to your Account must be wagered a specified number of times before they, or any winnings derived from them, can be withdrawn as real money. The applicable wagering requirement multiplier will be stated clearly in each promotion's terms. Bets placed on certain games (typically live casino tables and certain sports markets) may contribute at a reduced rate or not at all toward wagering requirements — this will be specified per promotion.

6.3 Bonus Abuse. 22be maintains the right to void bonuses and withhold associated winnings if, in its reasonable assessment, a User has engaged in any of the following:

• Registering multiple accounts to claim the same bonus more than once.
• Participating in coordinated bonus abuse with other players.
• Using low-risk betting strategies that fulfil wagering requirements without genuine gaming intent (e.g., placing opposing bets on the same event across accounts).
• Providing false information to qualify for a targeted promotion.

6.4 Modification and Withdrawal of Promotions. 22be reserves the right to amend the terms of any active promotion, or to withdraw an offer entirely, at any time with reasonable notice where practicable. Changes will not affect bonuses already credited to Accounts under the original terms.

7.1 Sports Betting. All sports bets placed on 22be are subject to the specific rules published in the Sports Betting Rules section of the Platform. Key principles include:

• Bets are accepted at the odds displayed at the time the bet is confirmed. Odds may change between the time you select an outcome and the time you confirm — the confirmed odds are final.
• In the event of a match being abandoned, postponed, or cancelled, bets will be settled in accordance with the rules applicable to that sport and market as published on the Platform.
• 22be reserves the right to void any bet placed at odds that were published in error ("palpable error") regardless of whether the event has settled.
• Maximum payout limits per bet, per event, and per day apply and are published in the Sports Betting Rules.

7.2 Casino Games. All casino games available on 22be are provided by licensed third-party Game Providers and governed by the rules embedded within each game. RTP (Return to Player) percentages are certified by the respective Game Providers. 22be does not modify game logic or outcomes. In the event of a technical malfunction during a game session, the round will be voided and the stake returned to the player's Account.

7.3 Disconnections. If your internet connection is interrupted during an active game round or sports event, 22be is not responsible for any resulting financial impact. For casino games, the platform's auto-resolve logic will settle the round in accordance with the game provider's rules. It is your responsibility to maintain a stable internet connection.

The following conduct is strictly prohibited on the 22be Platform. Engaging in any prohibited activity may result in immediate Account suspension, permanent termination, forfeiture of balance, and reporting to relevant authorities where required by law:

• Registering an Account if you are under 21 years of age, or assisting a minor to access the Platform.
• Providing false, misleading, or fraudulent information at any stage of registration, verification, or account management.
• Opening or operating more than one Account on the Platform.
• Using automated software, bots, scripts, artificial intelligence tools, or any mechanical or electronic device to place bets or interact with games.
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game for financial gain.
• Engaging in any form of match-fixing, spot-fixing, or collusion in sporting events on which bets are placed through 22be.
• Using the Platform for any money laundering, terrorist financing, or other financial crime activities.
• Harassing, threatening, or abusing 22be staff, support agents, or other players through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise access the source code or underlying infrastructure of the Platform.

All content on the 22be Platform — including but not limited to the 22be brand name and logo, website design, layout, graphics, text, software, game interfaces (as presented within the Platform), promotional materials, and any other content created by or for 22be — is the exclusive intellectual property of 22be or its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of 22be.

Game content, including graphics, sounds, and mechanics, remains the intellectual property of the respective Game Providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) and is licensed to 22be for display on the Platform. Any unauthorised use of such content may infringe the intellectual property rights of those providers.

22be collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.

Key principles governing 22be's data practices include:

• Your personal data is collected solely for the purposes of account management, payment processing, identity verification, fraud prevention, responsible gaming compliance, and improvement of the Platform.
• 22be uses industry-standard 256-bit SSL encryption to protect data in transit.
• Your data will not be sold to third parties. It may be shared with payment processors, game providers, and regulatory or law enforcement bodies where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention obligations.

For full details of how your data is handled, please read the 22be Privacy Policy.

11.1 To the fullest extent permitted by applicable law, 22be shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of winnings, loss of data, loss of profits, or any other financial loss.

11.2 22be does not guarantee that the Platform will be available at all times, free from technical errors, or that all features will function as expected on all devices and network connections. Scheduled and unscheduled maintenance may result in temporary unavailability of the Platform or specific services.

11.3 22be's total aggregate liability to you in connection with any claim arising from these Terms or your use of the Platform shall not exceed the total amount deposited by you to your Account in the 30-day period immediately preceding the event giving rise to the claim.

11.4 Nothing in these Terms excludes or limits 22be's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

22be is committed to promoting safe, responsible, and enjoyable gaming for all players. Gambling is intended as a form of adult entertainment — it should never be viewed as a source of income or a means to resolve financial problems.

The following Responsible Gaming tools are available to all registered 22be players directly through their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Receive alerts after a specified period of continuous gaming activity.
• Cooling-Off Period: Take a short break of 24 hours, 7 days, or 30 days during which your Account will be suspended from gaming activity.
• Self-Exclusion: Permanently or semi-permanently exclude yourself from the Platform if you feel your gaming has become problematic.

If you are concerned about your own or someone else's gambling behaviour, please visit our Responsible Gaming page or contact the 22be English-language support team at any time. 22be strictly enforces its 21+ age policy and will act promptly on any credible report of underage access.

22be reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 22be will provide reasonable notice by publishing the updated Terms on the Platform and, where practicable, by notifying registered Users via the email address or contact details held on their Account.

Your continued use of the Platform following the effective date of any updated Terms constitutes your acceptance of those changes. If you do not accept any amended Terms, you must cease using the Platform and may request closure of your Account in accordance with Clause 4.4 above.

The version of these Terms currently published on the Platform is the version that governs your use. The effective date at the top of this document reflects the date on which the current version came into force.

14.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. 22be operates as a safe and reliable platform and does not make specific claims about licensing jurisdiction. Players are responsible for ensuring that their use of the Platform complies with the laws applicable in their own location.

14.2 Dispute Resolution. If you have a complaint or dispute relating to the Platform, your Account, or any transaction, we encourage you to contact 22be customer support in the first instance. Our support team will endeavour to resolve all complaints fairly and promptly.

14.3 Complaint Escalation. If your complaint is not resolved to your satisfaction through the first-line support process, you may request escalation to 22be's senior complaints team by submitting a written description of the complaint to our support email. 22be will acknowledge escalated complaints within 5 business days and provide a final response within 28 days where possible.

14.4 Finality of Decisions. All decisions made by 22be regarding bet settlement, bonus eligibility, account status, and these Terms shall be final and binding, except in cases of demonstrable technical error or clear factual inaccuracy.

If you have any questions, concerns, or requests relating to these Terms & Conditions, or any other aspect of your 22be Account, please contact the 22be English-language support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the chat widget on the Platform.
• WhatsApp: Available daily from 9:00 am to 12:00 am Bangladesh Standard Time (BST, UTC+6). Number displayed as plain text: +880 1700 220022
• Email: Displayed as plain text (not a clickable link): [email protected]

For responsible gaming enquiries, account verification assistance, or to exercise any of your data rights under the Privacy Policy, please include a brief description of your request and your registered Account username when contacting support.

These Terms & Conditions were last updated on 1 January 2026. © 2026 22be. All rights reserved.