Your Privacy Matters
at 22be
This Privacy Policy explains exactly what personal data 22be collects, why we collect it, how we use and protect it, and what rights you have as a player. We are committed to handling your information with transparency, care, and the highest standards of security.
Six Core Data Principles We Live By
Before you read the full policy below, here is a plain-English summary of how 22be handles your personal data — built on six commitments we make to every player.
Your personal information is collected solely to operate your 22be account, process payments, and improve your gaming experience. We do not sell, rent, or trade your data to any third-party marketers, data brokers, or advertisers — ever.
All data transmitted between your device and 22be's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Data at rest is encrypted and stored on access-controlled, hardened infrastructure.
You have the right to access, correct, export, or request deletion of your personal data at any time. Simply contact our English-language support team and we will process your request within the timeframes set out in this policy.
22be operates on a data-minimisation principle. We only collect information that is genuinely necessary for account management, identity verification, payment processing, fraud prevention, and responsible gaming compliance. Nothing more.
Where we share data with third parties — such as payment processors like bKash and Nagad, or game providers like Evolution Gaming and Pragmatic Play — we share only the minimum data required, and only with partners who are contractually bound to protect it.
Data we collect about your gaming behaviour — session duration, deposit frequency, wagering patterns — is used in part to power our responsible gaming tools. This helps us identify players who may need support and intervene appropriately to promote safe play.
22be is an online cricket betting and casino platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand that your personal data is sensitive, and we take our responsibility to handle it properly very seriously.
This Policy applies to all personal data collected through:
- The 22be website at 22be.io and all sub-pages
- Any mobile-optimised version of the Platform accessed via a browser
- Communications between you and 22be via live chat, WhatsApp, or email
- Any forms, surveys, promotions, or competitions operated by 22be
This Policy does not apply to third-party websites, platforms, or services that may be linked from the 22be Platform. Those services have their own privacy policies which you should review independently.
If you have any questions about this Privacy Policy or how 22be handles your personal data, our English-language support team is available 24/7 via live chat, or you can reach us on WhatsApp between 9am and 12am BST (UTC+6).
22be collects the following categories of personal data, depending on your interaction with the Platform:
2.1 Identity & Registration Data
- Full legal name
- Date of birth (for 21+ age verification)
- Gender (optional, for personalisation)
- Nationality and country of residence
- Username and account password (stored in hashed/encrypted form)
2.2 Contact Data
- Email address
- Mobile phone number (including WhatsApp number if used for support)
- Residential address (street, city, division, postal code)
2.3 Identity Verification (KYC) Data
- National Identity Card (NID) number and scan/photograph
- Passport or driver's licence (as an alternative identity document)
- Proof of address documents (utility bill, bank statement dated within 3 months)
- Payment method ownership confirmation (bKash/Nagad account screenshot, bank statement header)
2.4 Financial & Transaction Data
- Deposit amounts, dates, and payment method references
- Withdrawal requests and processing records
- Bonus credits, wagering activity, and promotional participation records
- Account balance history
2.5 Gaming & Behavioural Data
- Games played, bet amounts, win/loss records, and session durations
- Sports betting selections, odds accepted, and market preferences
- Responsible gaming tool usage (deposit limits set, cooling-off periods activated)
- Platform navigation patterns and feature usage frequency
2.6 Technical & Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser version
- Session timestamps and login history
- Cookie identifiers and similar tracking data (see Section 7)
2.7 Communications Data
- Records of live chat conversations with 22be support agents
- WhatsApp message history where you have contacted 22be support
- Email correspondence with 22be, including complaint submissions
22be collects your personal data through the following methods:
3.1 Direct Collection. You provide data directly when you:
- Register a 22be account by completing the sign-up form
- Complete identity verification (KYC) by submitting documents
- Make a deposit or request a withdrawal
- Contact 22be customer support via live chat, WhatsApp, or email
- Opt in to promotional emails, SMS alerts, or WhatsApp notifications
- Participate in surveys, competitions, or feedback requests
3.2 Automated Collection. When you access and use the Platform, 22be's systems automatically record:
- Your IP address and the pages, games, and features you interact with
- Session start and end times, and time spent on individual games
- Technical error logs generated during your session
- Cookie data and similar tracking identifiers (see Section 7 for full details)
3.3 Third-Party Collection. 22be may receive data about you from third parties in limited circumstances, including:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status
- Identity verification services used to cross-check KYC documents
- Fraud detection and anti-money-laundering screening partners
- Analytics platforms that aggregate anonymised usage data
22be uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons listed below:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management — creating, maintaining, and securing your 22be account | Identity, contact, technical data |
| Age and identity verification — confirming you are 21+ and a real person | Identity, KYC documents |
| Payment processing — handling deposits and withdrawals via bKash, Nagad, and other channels | Financial, identity, KYC data |
| Customer support — responding to queries, complaints, and account issues | Identity, contact, communications data |
| Fraud prevention and security — detecting unauthorised access, duplicate accounts, and financial crime | Identity, financial, technical, behavioural data |
| Responsible gaming — monitoring gaming patterns to identify at-risk players and enforce player-set limits | Gaming/behavioural, financial data |
| Bonus and promotion management — verifying eligibility, crediting rewards, and detecting abuse | Identity, financial, gaming data |
| Platform improvement — analysing usage patterns to improve game selection, interface design, and performance | Technical, behavioural data (aggregated/anonymised) |
| Marketing communications — sending promotional emails, SMS, or WhatsApp messages (only with your consent) | Contact, gaming preference data |
| Legal and regulatory compliance — fulfilling obligations under applicable law including AML and data retention requirements | All categories as required |
22be processes your personal data on the following legal grounds, depending on the purpose:
5.1 Contractual Necessity. The majority of data processing at 22be is necessary to perform the contract between you and us — i.e., to operate your account, process your deposits and withdrawals, deliver the games and sports betting services you have requested, and provide customer support. Without this processing, we cannot provide the services you have signed up for.
5.2 Legal Obligation. Certain processing activities are required by applicable law. This includes identity verification and age-gating (to comply with 21+ requirements), transaction record-keeping (for financial and AML compliance), and retaining complaint records.
5.3 Legitimate Interests. 22be may process data where we have a legitimate business interest in doing so, provided that interest is not overridden by your rights. This includes fraud detection, security monitoring, platform improvement through aggregated analytics, and responsible gaming oversight.
5.4 Consent. Where we rely on your consent to process data — primarily for marketing communications via email, SMS, or WhatsApp — we will ask for your explicit opt-in at the time of collection. You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe mechanism in any marketing message we send you. Withdrawing marketing consent does not affect the processing carried out under other legal bases.
22be does not sell, rent, or trade your personal data. We share it only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
6.1 Payment Service Providers. To process your deposits and withdrawals, 22be shares necessary transaction data (name, account reference, amount) with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. Each provider handles this data under their own privacy policy and applicable financial regulations.
6.2 Game Providers. When you play a casino or live dealer game on 22be, limited session data is shared with the relevant Game Provider (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, etc.) to enable game delivery, fair-play certification, and technical support. Game providers are contractually prohibited from using this data for any purpose other than delivering the game service.
6.3 Identity Verification Partners. To fulfil our KYC obligations, 22be may share document images and personal details with third-party identity verification services. These partners are bound by strict data processing agreements.
6.4 Fraud and AML Services. 22be uses third-party fraud detection and anti-money-laundering screening tools. Relevant data points (transaction amounts, IP addresses, device fingerprints) may be shared with these services to protect the Platform and its players.
6.5 Analytics Providers. Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how the Platform is used. This data cannot be used to identify individual players.
6.6 Legal and Regulatory Disclosure. 22be may disclose personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, legal process, or to protect the rights, property, or safety of 22be, its players, or the public.
22be will never proactively share your personal data with any government body unless legally compelled to do so. We will challenge any request we believe to be disproportionate or unlawful, to the extent permitted by law.
22be uses cookies and similar tracking technologies to operate the Platform efficiently, personalise your experience, and gather analytics. The following categories of cookies are used:
7.1 Strictly Necessary Cookies. These cookies are essential for the Platform to function. They include session management cookies (keeping you logged in during your visit), security tokens (protecting against cross-site request forgery), and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
7.2 Functional Cookies. These remember your preferences — such as your preferred language, game view settings, and whether you have acknowledged certain notices. Disabling functional cookies will not prevent you from using the Platform but may reduce personalisation.
7.3 Analytics Cookies.22be uses analytics tools to understand how players navigate the Platform — which pages are most visited, where sessions commonly end, and how long players spend on different game categories. This data is aggregated and does not identify individual players.
7.4 Managing Cookies. You can control cookie settings through your browser's privacy/settings menu. Most modern browsers allow you to block all third-party cookies, clear existing cookies, and set preferences on a per-site basis. Please note that blocking strictly necessary cookies will prevent you from using core Platform features including login and payment processing.
No cross-site advertising cookies: 22be does not use advertising tracking cookies (e.g., Facebook Pixel, Google Ads remarketing tags). We do not build advertising profiles of our players or share behavioural data with ad networks.
22be retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC documents (NID, passport, proof of address) | Duration of account + 5 years after closure |
| Financial transaction records (deposits, withdrawals) | 7 years from the date of each transaction |
| Gaming and betting history | Duration of account + 2 years after closure |
| Customer support communications | 3 years from the date of each interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical/log data (IP, device, session) | 90 days on a rolling basis |
| Self-exclusion and responsible gaming records | Minimum 5 years from activation |
After the applicable retention period has passed, your data is securely deleted or irreversibly anonymised. You may request early deletion of your data (see Section 10), subject to overriding legal retention obligations.
22be implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS Encryption in Transit: All data transmitted between your browser and 22be's servers is encrypted using industry-standard TLS 1.2 or higher. The padlock icon in your browser confirms this protection is active.
- Encryption at Rest: Sensitive data fields — including passwords (stored as salted hashes), KYC document images, and financial records — are encrypted at rest on 22be's servers.
- Access Controls: Access to player data within 22be's systems is restricted to authorised staff on a need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
- Intrusion Detection and Monitoring: 22be's infrastructure is monitored continuously for suspicious activity. Automated alerting systems flag anomalous access patterns for immediate review.
- Regular Security Reviews: 22be conducts periodic security assessments to identify and remediate vulnerabilities in the Platform's infrastructure and codebase.
- Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security.
While 22be takes all reasonable steps to secure your data, no online platform can guarantee absolute security. In the event of a data breach that materially affects your rights, 22be will notify you promptly and take immediate remediation steps.
As a player on the 22be Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email — we will acknowledge your request within 5 business days and respond fully within 30 days.
Request a copy of all personal data 22be holds about you, along with information on how and why it is being processed.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will action this promptly.
Request deletion of your personal data. This right is subject to legal retention obligations — some data must be kept for regulatory compliance.
Ask us to pause processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service where technically feasible.
Object to processing based on legitimate interests, including profiling for marketing purposes. We will cease that processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent (e.g., marketing messages), you may withdraw that consent at any time without affecting prior processing.
If you believe 22be has not handled your data correctly, you have the right to raise a complaint directly with us or with the relevant data protection authority.
To exercise any of the rights above, contact 22be support via live chat (available 24/7) or email us at [email protected]. Please include your registered username and a brief description of your request. We may need to verify your identity before processing your request to protect your account security.
22be is strictly an adults-only platform. You must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting activity on the Platform. This is a firm policy that applies to all players across Bangladesh regardless of location.
22be does not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we verify the age of every player by requiring a valid government-issued identity document (National Identity Card, passport, or driver's licence). Any account found to belong to a person under 21 will be immediately closed and all funds returned to the original payment method where possible.
If you believe that a minor has registered an account or accessed 22be, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
21+ only. Gambling is not suitable for minors. If you are a parent or guardian and are concerned about a young person's access to gambling content, we encourage you to use parental control software and to speak with them about responsible gaming habits.
The 22be Platform may contain references or links to third-party websites, including game provider portals, payment provider help pages, and sports data sources. These third-party sites operate independently of 22be and are governed by their own privacy policies.
22be is not responsible for the privacy practices, security standards, or content of any third-party website. We strongly encourage you to read the privacy policy of any external site you visit before submitting personal data to that site.
The presence of a reference to a third-party service on the 22be Platform does not constitute an endorsement of that service's privacy practices by 22be.
22be reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will take the following steps:
- Post the revised Policy on this page with an updated "Effective Date" at the top
- Display a prominent notice on the 22be Platform homepage or login screen for a minimum of 14 days following a material update
- Where the change significantly affects how we process your data, send a direct notification to your registered email address or WhatsApp number
Your continued use of the 22be Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the Platform and close your account. To close your account, contact our support team via live chat or email.
We recommend reviewing this Privacy Policy periodically, particularly before making large deposits or sharing additional personal documents with 22be.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22be processes your personal data, please reach out to us using the contact details below. All privacy-related enquiries are handled by our dedicated support team and treated with strict confidentiality.
For privacy requests and data rights enquiries:
[email protected]
(plain text — not a clickable link)
Available 24/7 in English via the live chat widget on the 22be Platform. Fastest response channel for urgent data requests.
WhatsApp support available 9am – 12am BST (UTC+6):
+880 1700 220022
(plain text — not a clickable link)
We acknowledge all privacy requests within 5 business days and provide a full response within 30 days of receipt, in accordance with applicable data protection standards.
Ready to Play at 22be?
Now that you know exactly how 22be protects your privacy, explore the full range of cricket betting, casino games, slots, and more — all on a safe, transparent platform built for players across Bangladesh.